2. What is Fabulous Ideas Ltd?
Fabulous Ideas Ltd is a private company limited by shares and Registered in England and Wales. Our company number is 10252346. We are a novelty gift company and creative consultancy. We retail the Adopt a Fantasy Creature range including Unicorns, Mermaids and Dragons. We also provide training and consultancy support to business customers who are interesting in productising aspects of the business.
3. What type of information do we collect?
We receive, collect and store information you enter on our website or provide us with. This includes personally identifiable information including name, email address and billing and shipping address; payment details (including credit card information), comments, feedback, product reviews and recommendations.
We also use Google Analytics to measure and collect website session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
4. How do we collect information?
We collect information from our customers and website visitors in the following ways:
When they send us a message through the ‘get in touch form’,
When they purchase a product from our store
When they subscribe to our mailing list
5. Why do we collect such personal information?
We collect non-personal and personal information for the following purposes:
To provide and operate our products and services.
For marketing and promotional purposes
To provide our customers with ongoing customer assistance and support as and when required.
To be able to contact our visitors and customers with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our products and services;
To comply with any applicable laws and regulations
6. How do we store, use, share and disclose your site visitors' personal information?
Fabulous Ideas Ltd is hosted on the Wix.com platform. Wix.com provides the company with online platforms that allows us to sell our products and services to you.
Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We also Google Analytics which is a web analytics service offered by Google that tracks and reports website traffic. Google Analytics is committed to GDPR and the protection of the data it stores. Google Analytics is certified by the EU Privacy Shield and ISO 27001. Further information regarding how Google Analytics safeguards your data can be found here.
7. How do we communicate with site visitors and customers?
We may contact you for the following reasons:
To assist with any enquiries you may have regarding your purchases or proposed purchases
To provide you with quarterly ebulletins with updates about your adopted fantasy creature or for promotional proposes. You must opt in to receive these quarterly ebulletins and you can unsubscribe to this mailing list at any time by clicking the unsubscribe button included in the e-bulletin or by contacting the company using the contact details below.
To ensure we comply with the requirements of the law and any agreements we may have with you.
8. What are your rights over your personal data?
You have the right to request:
Access to the personal data we hold about you, free of charge in most cases.
The correction of your personal data when incorrect, out of date or incomplete.
That we stop using your personal data for direct marketing (either through specific channels, or all channels).
The right to request that all of your personal data is erased from our systems.
9. Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
10. Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We will then do this unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
12. Checking your identity
You can contact us to request to exercise these rights at any time as follows:
Telephone; 0787 269 0687
13. Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any request that you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns
15. Any questions?
If you have any questions that haven’t been covered please contact James Smith who will be pleased to help you:
Telephone: 0787 269 0687